Operations Manager

At Wells & Co, we're committed to delivering exceptional experiences in the heart of our community. We have a fantastic new opportunity for a creative and energetic Operations Manager to help us grow and develop our portfolio of managed pubs by leading our teams to continued success. 

Reporting to the Operations Director, you will need to be people orientated and have a passion for truly motivating, inspiring, and leading your teams. With particular focus on driving revenue, guest satisfaction and service delivery, your overall accountability will be for driving the brand strategy in all elements of the business, setting us apart from the competition as both a preferred employer and a destination to dine, drink and stay. 

Through ongoing critiquing of financial KPI’s, you will be expected to take ownership for the profitability of all sites and with the support of our marketing team prompting actions to maximise sales growth wherever possible. 

You will be a natural leader with a proven track record in the hospitality industry, possessing strong organisational skills, exceptional attention to detail, and a passion for delivering outstanding guest service. This role requires someone who thrives in a fast-paced environment, excels at problem-solving, and is committed to maintaining high standards of quality and efficiency.

The ideal candidate will: 

• Have a proven background in managing and leading a diverse team, including recruitment, training and performance management
• Have had exposure in overseeing multiple premium sites within hospitality or retail
• Possess exceptional commercial acumen – be constantly aware of current industry trends and competitors, and how to take advantage across multi revenue streams
• Be able to demonstrate previous success in enhancing and driving guest satisfaction through service standards strategy & delivery
• Be obsessed with financial performance and implement/enforce cost control measures to maximise profitability
• Ensure all sites operate lawfully, safely and responsibly by ensuring comprehensive staff training and accountability on alcohol laws, H&S regulations and food safety
• Have a creative and entrepreneurial flair and an appetite for success in driving a business forward
• Be able to display outstanding leadership skills, emphasising a hands-on managerial presence to foster a positive work environment
• Possess high attention to detail and exceptional organisational ability
• Be ambitious and have a proactive approach to their career
• Live within close proximity to Bedfordshire, our home!

 

In return you will receive: 

• Competitive salary £65-75k + bonus
• £7,200 Company car allowance
• 25 days holiday + bank hols
• Pension & private healthcare
• Dining and drinking discount
• Excellent development opportunities 

 

We are a family-owned business that is proud of our legacy, but also excited about our future. Not only do we have a passion for our businesses, but also for our people.  At Wells, you will not be a small cog in a big wheel, but a valued part of the management team where you will make a difference every day.

At Wells & Co, we're committed to delivering exceptional experiences in the heart of our community. We have a fantastic new opportunity for a creative and energetic Operations Manager to help us grow and develop our portfolio of managed pubs by leading our teams to continued success. 

Reporting to the Operations Director, you will need to be people orientated and have a passion for truly motivating, inspiring, and leading your teams. With particular focus on driving revenue, guest satisfaction and service delivery, your overall accountability will be for driving the brand strategy in all elements of the business, setting us apart from the competition as both a preferred employer and a destination to dine, drink and stay. 

Through ongoing critiquing of financial KPI’s, you will be expected to take ownership for the profitability of all sites and with the support of our marketing team prompting actions to maximise sales growth wherever possible. 

You will be a natural leader with a proven track record in the hospitality industry, possessing strong organisational skills, exceptional attention to detail, and a passion for delivering outstanding guest service. This role requires someone who thrives in a fast-paced environment, excels at problem-solving, and is committed to maintaining high standards of quality and efficiency.

The ideal candidate will: 

• Have a proven background in managing and leading a diverse team, including recruitment, training and performance management
• Have had exposure in overseeing multiple premium sites within hospitality or retail
• Possess exceptional commercial acumen – be constantly aware of current industry trends and competitors, and how to take advantage across multi revenue streams
• Be able to demonstrate previous success in enhancing and driving guest satisfaction through service standards strategy & delivery
• Be obsessed with financial performance and implement/enforce cost control measures to maximise profitability
• Ensure all sites operate lawfully, safely and responsibly by ensuring comprehensive staff training and accountability on alcohol laws, H&S regulations and food safety
• Have a creative and entrepreneurial flair and an appetite for success in driving a business forward
• Be able to display outstanding leadership skills, emphasising a hands-on managerial presence to foster a positive work environment
• Possess high attention to detail and exceptional organisational ability
• Be ambitious and have a proactive approach to their career
• Live within close proximity to Bedfordshire, our home!

 

In return you will receive: 

• Competitive salary £65-75k + bonus
• £7,200 Company car allowance
• 25 days holiday + bank hols
• Pension & private healthcare
• Dining and drinking discount
• Excellent development opportunities 

 

We are a family-owned business that is proud of our legacy, but also excited about our future. Not only do we have a passion for our businesses, but also for our people.  At Wells, you will not be a small cog in a big wheel, but a valued part of the management team where you will make a difference every day.