Description
Purpose of Position
Provide outstanding guest service creating a world-class experience for those guests arriving late
and checking out early.
This position works the overnight shift of 11pm to 7am.
This position must be flexible to work weekends and holidays as needed.
This position handles all night audit responsibilities, completing in an accurate and
timely manner.
Position Mission/Overview
The Mission of the Night Auditor is to complete the night audit procedure in an accurate and timely manner in order to accurately report the sales and operating statistics for the day. The Night Auditor shall assist other members of the Guest Services Team with all front office duties as necessary.
As a valued team member with The Q Hotel Group, we focus on exceeding our guests expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.
Essential Job Functions/Responsibilities
Greets guests as they enter and depart the hotel lobby.
Perform package break-downs when needed and ensure that the packages are completed.
Handles and processes guest check in and check out in accordance with Captain Whidbey standards.
Assists guests with luggage when needed.
Responds to and relays all guest requests and complaints.
Handles cash transactions.
Answers main line hotel calls, front desk telephones and takes reservation calls.
Completes shift checklist in a timely manner and turns in at end of shift.
Reviews all front desk updates and posting and corrects if necessary.
Reviews all outlet tickets and correct if necessary.
Reviews all front desk and restaurant credit card transactions and balances.
Posts all necessary charges.
Completes bucket check before posting room/tax.
Checks folios and adjusts or transfers to the appropriate folio.
Completes banquet break down is appropriate for property.
Completes sales worksheet and turns in.
Completes journal entries.
Breaks down promo tickets.
Completes PMS Backup (daily).
Runs final reports and distributes to appropriate departments.
Prints Flash report and distributes to appropriate personnel.
Submit credit card batches.
Relays any pertinent information to next shift.
Prepares and delivers room service orders as needed – if RS is offered
Delivers newspapers to rooms – if property offers this amenity.
Completes coffee setup at desk, if offered.
Completes continental breakfast set up in Tavern so it is guest ready by 7am
Notifies General Manager of any supply needs.
Attends scheduled meetings.
Position Expectations
Ensure that the all guest service operations are maintained to established hotel service levels.
Ensure the security and safety of Guests, Visitors and Associates are maintained.
Ensure the End of Day and Reporting Requirements are completed on a nightly basis.
Required Position Skills
Diversity
Leadership/Ethics
Oral Communication
Planning/Organizing
Problem Solving
Service Orientation
Team Work
Education/Vocational Experience
The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• High School Diploma minimum.
• 12 months related Hotel front desk experience.
• Food Handlers Card for the state of WA
The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.
Purpose of Position
Provide outstanding guest service creating a world-class experience for those guests arriving late
and checking out early.
This position works the overnight shift of 11pm to 7am.
This position must be flexible to work weekends and holidays as needed.
This position handles all night audit responsibilities, completing in an accurate and
timely manner.
Position Mission/Overview
The Mission of the Night Auditor is to complete the night audit procedure in an accurate and timely manner in order to accurately report the sales and operating statistics for the day. The Night Auditor shall assist other members of the Guest Services Team with all front office duties as necessary.
As a valued team member with The Q Hotel Group, we focus on exceeding our guests expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.
Essential Job Functions/Responsibilities
Greets guests as they enter and depart the hotel lobby.
Perform package break-downs when needed and ensure that the packages are completed.
Handles and processes guest check in and check out in accordance with Captain Whidbey standards.
Assists guests with luggage when needed.
Responds to and relays all guest requests and complaints.
Handles cash transactions.
Answers main line hotel calls, front desk telephones and takes reservation calls.
Completes shift checklist in a timely manner and turns in at end of shift.
Reviews all front desk updates and posting and corrects if necessary.
Reviews all outlet tickets and correct if necessary.
Reviews all front desk and restaurant credit card transactions and balances.
Posts all necessary charges.
Completes bucket check before posting room/tax.
Checks folios and adjusts or transfers to the appropriate folio.
Completes banquet break down is appropriate for property.
Completes sales worksheet and turns in.
Completes journal entries.
Breaks down promo tickets.
Completes PMS Backup (daily).
Runs final reports and distributes to appropriate departments.
Prints Flash report and distributes to appropriate personnel.
Submit credit card batches.
Relays any pertinent information to next shift.
Prepares and delivers room service orders as needed – if RS is offered
Delivers newspapers to rooms – if property offers this amenity.
Completes coffee setup at desk, if offered.
Completes continental breakfast set up in Tavern so it is guest ready by 7am
Notifies General Manager of any supply needs.
Attends scheduled meetings.
Position Expectations
Ensure that the all guest service operations are maintained to established hotel service levels.
Ensure the security and safety of Guests, Visitors and Associates are maintained.
Ensure the End of Day and Reporting Requirements are completed on a nightly basis.
Required Position Skills
Diversity
Leadership/Ethics
Oral Communication
Planning/Organizing
Problem Solving
Service Orientation
Team Work
Education/Vocational Experience
The education, specialized training, required licenses or certifications and/or years of directly related experience required to enter this job:
• High School Diploma minimum.
• 12 months related Hotel front desk experience.
• Food Handlers Card for the state of WA
The Q Hotel Group and Captain Whidbey are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.
Translate
Skills
Ability to work an over night shift of 11pm to 7am
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
By applying you confirm you have these skills.