Accessibility
Category
Neighborhood Casual
Cuisine
Italian
  • Summary
  • Description
  • Skills
Summary
Host
Salary To be discussed
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 310 W 38th St, New York, NY 10018, USA
Category Neighborhood Casual
Cuisine Italian

Host


Description
Casa Nonna, which means "Grandmother's House" in Italian, is as open and inviting as you would expect from our name. Located just south of the theater district, it is our tribute to authentic flavors and quality ingredients that are the hallmark of true Italian cuisine. The menu is a culmination of traditional Roman and Tuscan fare, highlighted by fresh, local and seasonal ingredients, overflowing with options ideal for sharing. The restaurant boasts a stellar wine list of all-Italian selections, celebrating the quality and diversity of Italian grape varietals as the ideal complement to your meal.


We are seeking a Host/Hostess. We take hospitality seriously, and expect all of our employees to do the same. All Host/Hostess will be responsible for the following:

• Ensuring all guests' satisfaction with their dining experience, to meet and/or exceed their needs.
• Taking feedback from the management team as needed, and assist with setting the pace of service and general guest satisfaction.
• Reacting quickly to any special requests and observed service bottlenecks, getting management involved as needed.

The Host/Hostess position responsibilities include; welcoming all guests with a warm sincere greeting, escorting guests to a particular table, answering phones promptly and politely, acknowledging and thanking guests as they leave, and always presenting a professional image.

Restaurant Operations
• Clean and maintain supplies in Host Stand.
• Maintain impeccable condition of menus.
• Ensure smooth functioning of the desk.
• Provide guests with accurate and up-to-date information about the restaurant.
• Be proficient in the use of Open Table.
• Perform assigned side work.
• Adhere to your work schedule.
• Adhere to the restaurant grooming, uniform, and hygiene standards.

During Service
• Welcome the guest to the restaurant with a warm sincere greeting.
• Monitor all waiting times and minimize guest’s waits.
• Maintain wait list.
• Escort guests to a particular table.
• Use a tray to carry any of the guest’s items (drinks) from the waiting area to their table.
• Pull out all of the chairs, and stay with the table until they are seated.
• Answer phones promptly and politely without sounding hurried.
• Accurately transfer bar checks to dining room, directing bartender to correct table.
• Know table and position numbers.
• Acknowledge and thank the guest as they leave the restaurant.
• Always clean the Host Stand; restock postcards and business cards before, during, and after service.

Communication
• Hand off VIP information (Soigné-Slip) to the manager immediately after the guests have been seated.
• Communicate to the manager on duty about any problems that may have been experienced by guests.
• Answer phones and be prepared (using the fact sheet) to answer questions on the following: address and location,
dress code, hours of operation, menu items and price ranges, holiday menus and information, credit cards
accepted, large party/private party information, reservation policy.
• Communicate with staff so restaurant can be set properly.
• Be able to answer general questions about the property, restaurant and other E2 restaurants.

The ideal candidate will have:
• 1-2 years Experience; Fine-Dining experience is a huge plus! (Not required for the right candidate.)
• Superior Hospitality Skills
• Excellent Communication Skills
• Great Attention to Detail
• Flexible Schedule

Why work with us??:
• Competitive hourly rates & opportunity for growth (we are expanding!)
• Paid Time Off
• Full benefits package after 90 days with 75% paid premiums
• 401k with employer match
• Gym Discount (NYHRC)
• Flex Spending Accounts for Parking, Transit, Medical & Dependent Care
• Shift meal, dining discounts in other E2 restaurant locations, and a great work environment!

If you think you are a great fit for this role, please let us know by applying today! Casa Nonna is a part of E2 Hospitality, who is proud to be an EOE. We look forward to hearing from you!
Casa Nonna, which means "Grandmother's House" in Italian, is as open and inviting as you would expect from our name. Located just south of the theater district, it is our tribute to authentic flavors and quality ingredients that are the hallmark of true Italian cuisine. The menu is a culmination of traditional Roman and Tuscan fare, highlighted by fresh, local and seasonal ingredients, overflowing with options ideal for sharing. The restaurant boasts a stellar wine list of all-Italian selections, celebrating the quality and diversity of Italian grape varietals as the ideal complement to your meal.


We are seeking a Host/Hostess. We take hospitality seriously, and expect all of our employees to do the same. All Host/Hostess will be responsible for the following:

• Ensuring all guests' satisfaction with their dining experience, to meet and/or exceed their needs.
• Taking feedback from the management team as needed, and assist with setting the pace of service and general guest satisfaction.
• Reacting quickly to any special requests and observed service bottlenecks, getting management involved as needed.

The Host/Hostess position responsibilities include; welcoming all guests with a warm sincere greeting, escorting guests to a particular table, answering phones promptly and politely, acknowledging and thanking guests as they leave, and always presenting a professional image.

Restaurant Operations
• Clean and maintain supplies in Host Stand.
• Maintain impeccable condition of menus.
• Ensure smooth functioning of the desk.
• Provide guests with accurate and up-to-date information about the restaurant.
• Be proficient in the use of Open Table.
• Perform assigned side work.
• Adhere to your work schedule.
• Adhere to the restaurant grooming, uniform, and hygiene standards.

During Service
• Welcome the guest to the restaurant with a warm sincere greeting.
• Monitor all waiting times and minimize guest’s waits.
• Maintain wait list.
• Escort guests to a particular table.
• Use a tray to carry any of the guest’s items (drinks) from the waiting area to their table.
• Pull out all of the chairs, and stay with the table until they are seated.
• Answer phones promptly and politely without sounding hurried.
• Accurately transfer bar checks to dining room, directing bartender to correct table.
• Know table and position numbers.
• Acknowledge and thank the guest as they leave the restaurant.
• Always clean the Host Stand; restock postcards and business cards before, during, and after service.

Communication
• Hand off VIP information (Soigné-Slip) to the manager immediately after the guests have been seated.
• Communicate to the manager on duty about any problems that may have been experienced by guests.
• Answer phones and be prepared (using the fact sheet) to answer questions on the following: address and location,
dress code, hours of operation, menu items and price ranges, holiday menus and information, credit cards
accepted, large party/private party information, reservation policy.
• Communicate with staff so restaurant can be set properly.
• Be able to answer general questions about the property, restaurant and other E2 restaurants.

The ideal candidate will have:
• 1-2 years Experience; Fine-Dining experience is a huge plus! (Not required for the right candidate.)
• Superior Hospitality Skills
• Excellent Communication Skills
• Great Attention to Detail
• Flexible Schedule

Why work with us??:
• Competitive hourly rates & opportunity for growth (we are expanding!)
• Paid Time Off
• Full benefits package after 90 days with 75% paid premiums
• 401k with employer match
• Gym Discount (NYHRC)
• Flex Spending Accounts for Parking, Transit, Medical & Dependent Care
• Shift meal, dining discounts in other E2 restaurant locations, and a great work environment!

If you think you are a great fit for this role, please let us know by applying today! Casa Nonna is a part of E2 Hospitality, who is proud to be an EOE. We look forward to hearing from you!

Details
Salary To be discussed
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 310 W 38th St, New York, NY 10018, USA
Category Neighborhood Casual
Cuisine Italian

Skills
Fine Dining Experience
OpenTable Experience
Fast-Paced Experience
By applying you confirm you have these skills.

expired job post

310 W 38th St, New York, NY 10018, USA