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Summary
FOH Associate
Salary Competitive salary
Plus Tips
Schedule Part Time, Full Time
Location 3327 Cady's Alley NW, Washington, DC 20007, USA

FOH Associate


Description
Front of House Team Members at District Doughnut do more than just sell our product; they are an extension of our brand and represent our company to all customers they come into contact with. Front of House team members must not only be capable of managing the appearance of the storefront, but also possess the ability to engage our customers with detailed knowledge of our products in order to create a unique experience for every customer that walks into our store.

Reporting to: FOH Manager and Manager of Retail Operations

Responsible for: Customer sales and maintenance of FOH appearance

Main duties and responsibilities

1. Responsible for all orders of drinks and doughnuts
2. Proper, professional, and welcome engagement with customers
3. Knowledge of each product, its ingredients, and pastry making process
4. Constant attention to FOH workspace including cleanliness of table surfaces, floors, walls, counters, doughnut racks, service
area, coffee station, and bathroom
5. Responsible for POS and cash drawer
6. Maintain display case and re-tray as needed

Key Working Relationships

Front of House team members will work with Bakery Managers to discuss and manage custom orders as well as the Director of Sales and Marketing and Front of House Managers to help manage pre-orders for each location. They will be under the supervision of the FOH Store Manager and Manager of Retail Operations.

Hours of Shift

Store shifts are typically 4-8 hours per shift. Opening shifts begin an hour before store opening, while closing shifts extend to an hour after store closing. “Floater” shifts are mid-day and will vary according to need during normal store hours.

● Barracks Row Store Hours:
○ Monday - Friday: 7AM-4PM
○ Saturday and Sunday: 8AM-5PM
● Georgetown Store Hours
○ Monday - Friday: 8AM-3PM
○ Saturday through Sunday: 9AM-5PM
● Wharf Store Hours
○ Monday - Sunday: 7AM-10PM
● Union Market Store Hours
○ Sunday-Wednesday: 8AM-8PM
○ Thursday-Saturday: 8AM-9PM

Basic requirements
● Eagerness to learn about doughnut preparation and flavor process
● Prompt arrival and immediate preparedness for responsibilities
● Ability to lift up to 50lbs
● Maintain standards of personal appearance with clean, properly fitted uniform

Professional Expectations
● Energetic, disciplined focus on responsibilities
● Flexibility and maturity to work as a member of a team
● Motivated, good attitude, willingness to work
● Receptive to instruction and eagerness to improve
● Calm, creative problem-solving and personal initiative when interacting with customers


Right to Change Job Description
As District Doughnut grows and changes so may this job description. Upper Management of District Doughnut reserves the right to change any aspect of this job description. The employee with be notified of any changes or additions.
Front of House Team Members at District Doughnut do more than just sell our product; they are an extension of our brand and represent our company to all customers they come into contact with. Front of House team members must not only be capable of managing the appearance of the storefront, but also possess the ability to engage our customers with detailed knowledge of our products in order to create a unique experience for every customer that walks into our store.

Reporting to: FOH Manager and Manager of Retail Operations

Responsible for: Customer sales and maintenance of FOH appearance

Main duties and responsibilities

1. Responsible for all orders of drinks and doughnuts
2. Proper, professional, and welcome engagement with customers
3. Knowledge of each product, its ingredients, and pastry making process
4. Constant attention to FOH workspace including cleanliness of table surfaces, floors, walls, counters, doughnut racks, service
area, coffee station, and bathroom
5. Responsible for POS and cash drawer
6. Maintain display case and re-tray as needed

Key Working Relationships

Front of House team members will work with Bakery Managers to discuss and manage custom orders as well as the Director of Sales and Marketing and Front of House Managers to help manage pre-orders for each location. They will be under the supervision of the FOH Store Manager and Manager of Retail Operations.

Hours of Shift

Store shifts are typically 4-8 hours per shift. Opening shifts begin an hour before store opening, while closing shifts extend to an hour after store closing. “Floater” shifts are mid-day and will vary according to need during normal store hours.

● Barracks Row Store Hours:
○ Monday - Friday: 7AM-4PM
○ Saturday and Sunday: 8AM-5PM
● Georgetown Store Hours
○ Monday - Friday: 8AM-3PM
○ Saturday through Sunday: 9AM-5PM
● Wharf Store Hours
○ Monday - Sunday: 7AM-10PM
● Union Market Store Hours
○ Sunday-Wednesday: 8AM-8PM
○ Thursday-Saturday: 8AM-9PM

Basic requirements
● Eagerness to learn about doughnut preparation and flavor process
● Prompt arrival and immediate preparedness for responsibilities
● Ability to lift up to 50lbs
● Maintain standards of personal appearance with clean, properly fitted uniform

Professional Expectations
● Energetic, disciplined focus on responsibilities
● Flexibility and maturity to work as a member of a team
● Motivated, good attitude, willingness to work
● Receptive to instruction and eagerness to improve
● Calm, creative problem-solving and personal initiative when interacting with customers


Right to Change Job Description
As District Doughnut grows and changes so may this job description. Upper Management of District Doughnut reserves the right to change any aspect of this job description. The employee with be notified of any changes or additions.

Details
Salary Competitive salary
Plus Tips
Schedule Part Time, Full Time
Location 3327 Cady's Alley NW, Washington, DC 20007, USA

Skills
Fast-Paced Experience
Outgoing
Customer Service
Cleanliness
Communicate Clearly
Lift 50 lbs
Brand Representation
By applying you confirm you have these skills.

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3327 Cady's Alley NW, Washington, DC 20007, USA