AM Barback - Jean-Georges Restaurant, PUBLIC an Ian Schrager Hotel

Position: Barback

Department/Outlet: Food and Beverage

Leader: Restaurant/Bar Manager

Overview:
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you.


Responsibilities:

− To be an ambassador for PUBLIC by meeting and exceeding, the company core objectives and values.
− To be fully accountable for the people, product and profit within the hotel.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Efficiently and properly performs all service and sequence of service standards.
− Set up and break down the bar area.
− Ensure that bar is stocked to par levels.
− Keep bar area free of trash.
− Ensure standardization and consistent beverage preparation, presentation and quality.
− Prepare bar for next shift.
− Maintain a spotless, pristine work environment, including, but not limited to, the cleaning and polishing of glassware.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received a tremendous value.
− Ensure the correct preparation and presentation of a consistent level for all bar items prepared through production and demonstration.
− Ensure all juices, fruit and purees are at par levels, and rotates all juices, fruit and purees according to born on dates, on a daily basis.
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Maintain effective communication with Bartenders before, after and during service.
− Maintain stock of all inventory, glassware, ice, paper needs and garnishes, etc., in the bar area.
− Develop relationships with potential guests in an effort to increase sales.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− Ensure the order and cleanliness of the bar is in accordance to health and safety regulations.
− Perform all duties in adherence to all company standards.
− Ensure that company reporting systems are adhered to.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Performs accurate cash/credit handling and POS procedures in accordance with PUBLIC policies.
− Ensure sanitation fundamentals that are set forth by PUBLIC, local, state and federal regulations are in compliance.
− Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring the PUBLIC into disrepute.
− Takes action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIPs. Protect their privacy and confidentiality.
− Ensuring compliance to all hotel policies and procedures at all levels.
− All other responsibilities assigned by Management.


Behavior/Skills:

Personality:

− Passionate
− Curious
− Sincere
− Empathetic
− Social

Skills:

− Maintain a high level of personal appearance and hygiene at all times.
− Can actively use up selling techniques to exceed guest expectations and increase revenue.  
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Must have the ability to lift up to 60 lbs.
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Be attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Possess excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.
− Expert in bar and restaurant operations and excellent knowledge of all departments internally.

Qualifications:

− Computer literacy to include: Micros.
− Ability to read, write and speak English fluently.

Position: Barback

Department/Outlet: Food and Beverage

Leader: Restaurant/Bar Manager

Overview:
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you.


Responsibilities:

− To be an ambassador for PUBLIC by meeting and exceeding, the company core objectives and values.
− To be fully accountable for the people, product and profit within the hotel.
− To deliver excellence in customer service, remember that service matters most.
− To ensure the company culture is visible in all aspects of the business.
− Efficiently and properly performs all service and sequence of service standards.
− Set up and break down the bar area.
− Ensure that bar is stocked to par levels.
− Keep bar area free of trash.
− Ensure standardization and consistent beverage preparation, presentation and quality.
− Prepare bar for next shift.
− Maintain a spotless, pristine work environment, including, but not limited to, the cleaning and polishing of glassware.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received a tremendous value.
− Ensure the correct preparation and presentation of a consistent level for all bar items prepared through production and demonstration.
− Ensure all juices, fruit and purees are at par levels, and rotates all juices, fruit and purees according to born on dates, on a daily basis.
− Develop relationships with guests in order to provide personalized service.
− Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Maintain effective communication with Bartenders before, after and during service.
− Maintain stock of all inventory, glassware, ice, paper needs and garnishes, etc., in the bar area.
− Develop relationships with potential guests in an effort to increase sales.
− Undertake regular internal inspections to ensure company’s assets are well maintained and protected.
− Ensure the order and cleanliness of the bar is in accordance to health and safety regulations.
− Perform all duties in adherence to all company standards.
− Ensure that company reporting systems are adhered to.
− Ensure all hotel and restaurant policies, standards and local laws are followed.
− Performs accurate cash/credit handling and POS procedures in accordance with PUBLIC policies.
− Ensure sanitation fundamentals that are set forth by PUBLIC, local, state and federal regulations are in compliance.
− Protect the name of the hotel and PUBLIC and ensure that no actions are taken within, or in the name of, the hotel that could bring the PUBLIC into disrepute.
− Takes action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIPs. Protect their privacy and confidentiality.
− Ensuring compliance to all hotel policies and procedures at all levels.
− All other responsibilities assigned by Management.


Behavior/Skills:

Personality:

− Passionate
− Curious
− Sincere
− Empathetic
− Social

Skills:

− Maintain a high level of personal appearance and hygiene at all times.
− Can actively use up selling techniques to exceed guest expectations and increase revenue.  
− Must have the ability to work a flexible schedule and late hours when necessary.
− Must have the ability to report to work on time and on a regular basis.
− Must have the ability to stand and walk for extended periods of time
− Must have the ability to lift up to 60 lbs.
− Ability to behave at all times based on a customer responsive culture where exceptional customer service prevails.
− Be attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Possess excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
− Ability to be friendly, engaging, gracious, focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
− Knows how to participate in a team environment and assist other departments when needed.
− Expert in bar and restaurant operations and excellent knowledge of all departments internally.

Qualifications:

− Computer literacy to include: Micros.
− Ability to read, write and speak English fluently.