Accessibility
Night Manager
Summary
Night Manager
| Salary | $50000 - $65000 / Year |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 215 Chrystie St, New York, NY 10002, USA |
| Category | Hotel |
| Cuisine | American |
Night Manager
Description
OUR LEGACY + YOU = PUBLIC
A NEW WAY OF WORKING THAT WILL CHANGE EVERYTHING
Position: Night Manager
Department/Outlet: Front of House
Leader: General Manager
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you
Responsibilities:
− Manage the Front Office. Includes the management of staff to ensure guest satisfaction at the highest level, including Front Services, Lobby and Security staff.
− Prepare and complete daily Revenue reports, VIP reports, Guest Opportunity logs, upsell reporting, daily reports, payroll and all other administrative functions of the Front Office.
− Train and maintain standards at the Front Desk and Security.
− Be an expert in the use of Opera, Open Table, Micros and ALICE for effective management of Front Office.
− Deliver excellence in customer service as well as exploring opportunities for growth within the business.
− Ensure management of the Garden and hotel front to prevent noise from disturbing the surrounding neighbors.
− Hotel budgets.
− Company reporting systems are adhered to.
− Hotel policies, standards and local laws are followed.
− Manage night operations of the hotel, including conducting walk-through of hotel, public areas and grounds to ensure the appearance of such areas reflect highly on the brand. Correct any deficiencies.
− Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company policies. Report serious issues to respective management for follow-up.
− Serve as “manager on duty”, required to work flexible shifts.
− Champion Core Values by adopting an open and consultative style of management leadership to provide a role model for all staff that inspires employees to make a positive contribution to the business.
− Create a customer responsive culture where exceptional customer service prevails.
− Commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues.
− Department is fully staffed and trained correctly to do their jobs.
− Assist other departments when needed.
− Brand Values and operational core standards to ensure hotel is always well presented.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received an excellent value for their money.
− Ensure that the noise control plan is executed flawlessly, ensure hotel patrons noise do not disturb our neighbors.
− Develop relationships with guests, group contacts and neighbors in order to provide personalized service. Treat our guest as we would in our own home.
− Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Expert in Front Office operations, Guest Service and excellent knowledge of all departments internally.
− Involvement in agreed activities within the local community aimed at enhancing our competitive advantage and increasing hotel profitability through local networking.
− Conduct communication meetings with all levels of the team in accordance with the advised meeting schedules.
− Protect the name of the hotel and company and ensure that no actions are taken within, or in the name of, the hotel that could bring the Company into disrepute.
− Takes action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIPs. Protect their privacy and confidentiality.
− Maintains an innovative technical expertise through attendance of professional meetings and review of current literature and trends.
− All other responsibilities assigned by Management.
Skills:
− Can provide inspirational leadership by motivating and developing staff to contribute towards the overall success of the business.
− Is attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Experience in leading, developing, motivating and empowering employees to deliver operational best practices, identify opportunities and requests recommendations for improving efficiency and quality of service and operating standards.
− Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times. Can ensure that employee communications are available at all levels.
− Is friendly, engaging, gracious, and has the ability to focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
Qualifications:
− A minimum of 2 years of Front Office Management Experience required, preferably in a luxury environment.
− Evidence of strong leadership skills and ability to multi task and prioritize.
− Computer literacy to include: Microsoft Word, Excel and PowerPoint.
− Able to communicate clearly and effectively verbally, and in writing, and able to communicate
A NEW WAY OF WORKING THAT WILL CHANGE EVERYTHING
Position: Night Manager
Department/Outlet: Front of House
Leader: General Manager
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you
Responsibilities:
− Manage the Front Office. Includes the management of staff to ensure guest satisfaction at the highest level, including Front Services, Lobby and Security staff.
− Prepare and complete daily Revenue reports, VIP reports, Guest Opportunity logs, upsell reporting, daily reports, payroll and all other administrative functions of the Front Office.
− Train and maintain standards at the Front Desk and Security.
− Be an expert in the use of Opera, Open Table, Micros and ALICE for effective management of Front Office.
− Deliver excellence in customer service as well as exploring opportunities for growth within the business.
− Ensure management of the Garden and hotel front to prevent noise from disturbing the surrounding neighbors.
− Hotel budgets.
− Company reporting systems are adhered to.
− Hotel policies, standards and local laws are followed.
− Manage night operations of the hotel, including conducting walk-through of hotel, public areas and grounds to ensure the appearance of such areas reflect highly on the brand. Correct any deficiencies.
− Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company policies. Report serious issues to respective management for follow-up.
− Serve as “manager on duty”, required to work flexible shifts.
− Champion Core Values by adopting an open and consultative style of management leadership to provide a role model for all staff that inspires employees to make a positive contribution to the business.
− Create a customer responsive culture where exceptional customer service prevails.
− Commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues.
− Department is fully staffed and trained correctly to do their jobs.
− Assist other departments when needed.
− Brand Values and operational core standards to ensure hotel is always well presented.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received an excellent value for their money.
− Ensure that the noise control plan is executed flawlessly, ensure hotel patrons noise do not disturb our neighbors.
− Develop relationships with guests, group contacts and neighbors in order to provide personalized service. Treat our guest as we would in our own home.
− Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Expert in Front Office operations, Guest Service and excellent knowledge of all departments internally.
− Involvement in agreed activities within the local community aimed at enhancing our competitive advantage and increasing hotel profitability through local networking.
− Conduct communication meetings with all levels of the team in accordance with the advised meeting schedules.
− Protect the name of the hotel and company and ensure that no actions are taken within, or in the name of, the hotel that could bring the Company into disrepute.
− Takes action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIPs. Protect their privacy and confidentiality.
− Maintains an innovative technical expertise through attendance of professional meetings and review of current literature and trends.
− All other responsibilities assigned by Management.
Skills:
− Can provide inspirational leadership by motivating and developing staff to contribute towards the overall success of the business.
− Is attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Experience in leading, developing, motivating and empowering employees to deliver operational best practices, identify opportunities and requests recommendations for improving efficiency and quality of service and operating standards.
− Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times. Can ensure that employee communications are available at all levels.
− Is friendly, engaging, gracious, and has the ability to focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
Qualifications:
− A minimum of 2 years of Front Office Management Experience required, preferably in a luxury environment.
− Evidence of strong leadership skills and ability to multi task and prioritize.
− Computer literacy to include: Microsoft Word, Excel and PowerPoint.
− Able to communicate clearly and effectively verbally, and in writing, and able to communicate
OUR LEGACY + YOU = PUBLIC
A NEW WAY OF WORKING THAT WILL CHANGE EVERYTHING
Position: Night Manager
Department/Outlet: Front of House
Leader: General Manager
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you
Responsibilities:
− Manage the Front Office. Includes the management of staff to ensure guest satisfaction at the highest level, including Front Services, Lobby and Security staff.
− Prepare and complete daily Revenue reports, VIP reports, Guest Opportunity logs, upsell reporting, daily reports, payroll and all other administrative functions of the Front Office.
− Train and maintain standards at the Front Desk and Security.
− Be an expert in the use of Opera, Open Table, Micros and ALICE for effective management of Front Office.
− Deliver excellence in customer service as well as exploring opportunities for growth within the business.
− Ensure management of the Garden and hotel front to prevent noise from disturbing the surrounding neighbors.
− Hotel budgets.
− Company reporting systems are adhered to.
− Hotel policies, standards and local laws are followed.
− Manage night operations of the hotel, including conducting walk-through of hotel, public areas and grounds to ensure the appearance of such areas reflect highly on the brand. Correct any deficiencies.
− Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company policies. Report serious issues to respective management for follow-up.
− Serve as “manager on duty”, required to work flexible shifts.
− Champion Core Values by adopting an open and consultative style of management leadership to provide a role model for all staff that inspires employees to make a positive contribution to the business.
− Create a customer responsive culture where exceptional customer service prevails.
− Commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues.
− Department is fully staffed and trained correctly to do their jobs.
− Assist other departments when needed.
− Brand Values and operational core standards to ensure hotel is always well presented.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received an excellent value for their money.
− Ensure that the noise control plan is executed flawlessly, ensure hotel patrons noise do not disturb our neighbors.
− Develop relationships with guests, group contacts and neighbors in order to provide personalized service. Treat our guest as we would in our own home.
− Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Expert in Front Office operations, Guest Service and excellent knowledge of all departments internally.
− Involvement in agreed activities within the local community aimed at enhancing our competitive advantage and increasing hotel profitability through local networking.
− Conduct communication meetings with all levels of the team in accordance with the advised meeting schedules.
− Protect the name of the hotel and company and ensure that no actions are taken within, or in the name of, the hotel that could bring the Company into disrepute.
− Takes action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIPs. Protect their privacy and confidentiality.
− Maintains an innovative technical expertise through attendance of professional meetings and review of current literature and trends.
− All other responsibilities assigned by Management.
Skills:
− Can provide inspirational leadership by motivating and developing staff to contribute towards the overall success of the business.
− Is attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Experience in leading, developing, motivating and empowering employees to deliver operational best practices, identify opportunities and requests recommendations for improving efficiency and quality of service and operating standards.
− Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times. Can ensure that employee communications are available at all levels.
− Is friendly, engaging, gracious, and has the ability to focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
Qualifications:
− A minimum of 2 years of Front Office Management Experience required, preferably in a luxury environment.
− Evidence of strong leadership skills and ability to multi task and prioritize.
− Computer literacy to include: Microsoft Word, Excel and PowerPoint.
− Able to communicate clearly and effectively verbally, and in writing, and able to communicate
A NEW WAY OF WORKING THAT WILL CHANGE EVERYTHING
Position: Night Manager
Department/Outlet: Front of House
Leader: General Manager
As a member of the PUBLIC team, you are an ambassador of the brand. You are passionate about your role and always curious about how to make a guest’s experience memorable. Just imagine that you are the host of a party in your own home and each customer is your guest. Your words are sincere and you treat everyone with the utmost respect while being empathetic to their needs. You are naturally a social person and your welcoming expression makes each guest feel welcomed as if they are the only person in the room. It comes naturally to you…It’s in your DNA. Their first impression of PUBLIC is a lasting impression, and it’s all starts with you
Responsibilities:
− Manage the Front Office. Includes the management of staff to ensure guest satisfaction at the highest level, including Front Services, Lobby and Security staff.
− Prepare and complete daily Revenue reports, VIP reports, Guest Opportunity logs, upsell reporting, daily reports, payroll and all other administrative functions of the Front Office.
− Train and maintain standards at the Front Desk and Security.
− Be an expert in the use of Opera, Open Table, Micros and ALICE for effective management of Front Office.
− Deliver excellence in customer service as well as exploring opportunities for growth within the business.
− Ensure management of the Garden and hotel front to prevent noise from disturbing the surrounding neighbors.
− Hotel budgets.
− Company reporting systems are adhered to.
− Hotel policies, standards and local laws are followed.
− Manage night operations of the hotel, including conducting walk-through of hotel, public areas and grounds to ensure the appearance of such areas reflect highly on the brand. Correct any deficiencies.
− Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company policies. Report serious issues to respective management for follow-up.
− Serve as “manager on duty”, required to work flexible shifts.
− Champion Core Values by adopting an open and consultative style of management leadership to provide a role model for all staff that inspires employees to make a positive contribution to the business.
− Create a customer responsive culture where exceptional customer service prevails.
− Commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as addressing business issues.
− Department is fully staffed and trained correctly to do their jobs.
− Assist other departments when needed.
− Brand Values and operational core standards to ensure hotel is always well presented.
− Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received an excellent value for their money.
− Ensure that the noise control plan is executed flawlessly, ensure hotel patrons noise do not disturb our neighbors.
− Develop relationships with guests, group contacts and neighbors in order to provide personalized service. Treat our guest as we would in our own home.
− Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
− Expert in Front Office operations, Guest Service and excellent knowledge of all departments internally.
− Involvement in agreed activities within the local community aimed at enhancing our competitive advantage and increasing hotel profitability through local networking.
− Conduct communication meetings with all levels of the team in accordance with the advised meeting schedules.
− Protect the name of the hotel and company and ensure that no actions are taken within, or in the name of, the hotel that could bring the Company into disrepute.
− Takes action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Respond swiftly and effectively in any hotel emergency of safety situations.
− Assure the proper handling of VIPs. Protect their privacy and confidentiality.
− Maintains an innovative technical expertise through attendance of professional meetings and review of current literature and trends.
− All other responsibilities assigned by Management.
Skills:
− Can provide inspirational leadership by motivating and developing staff to contribute towards the overall success of the business.
− Is attentive, accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
− Experience in leading, developing, motivating and empowering employees to deliver operational best practices, identify opportunities and requests recommendations for improving efficiency and quality of service and operating standards.
− Excellent interpersonal and communication skills. Excellent phone skills, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times. Can ensure that employee communications are available at all levels.
− Is friendly, engaging, gracious, and has the ability to focus and connect with all guests at all levels and employees and exceed their expectations.
− Has an upbeat, energetic, authentic and professional attitude at all times.
Qualifications:
− A minimum of 2 years of Front Office Management Experience required, preferably in a luxury environment.
− Evidence of strong leadership skills and ability to multi task and prioritize.
− Computer literacy to include: Microsoft Word, Excel and PowerPoint.
− Able to communicate clearly and effectively verbally, and in writing, and able to communicate
Details
| Salary | $50000 - $65000 / Year |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 215 Chrystie St, New York, NY 10002, USA |
| Category | Hotel |
| Cuisine | American |
Skills
TIPS Awareness
Microsoft Office
Able to lift 30+ pounds
Money Handling
Fast-Paced Experience
TIPS Certification
By applying you confirm you have these skills.
PUBLIC New York
American
| Salary | $50000 - $65000 / Year |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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215 Chrystie St, New York, NY 10002, USA