Spa Receptionist

If you love the idea of sinking your teeth into a new challenge with the fells on your doorstep, then this may be the place for you. Located on the shores of Ullswater, Another Place, The Lake is a relaxed, professional place to work with a passionate team that values friendship, flexibility and variety.

Another Place Hotel – a place to take your hosting career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests. At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.

We’re a young, bright team committed to creating a nurturing culture and workplace where everyone is welcome. We have ambitious plans for the hotel and can offer exciting growth opportunities and long-term career development within the collection and group. Oh, and did we mention the view?

We have a fantastic opportunity for a Swim Club Host to join the team at Another Place, The Lake. We’re looking for someone to join our team who has excellent communication skills and the ability to remain calm under pressure.

What your days could look like:

• Manage access to Swim Club whilst welcoming guests in a warm, friendly and professional manner
• Act as the main point of contact for all visitors to Swim Club and to ensure its facilities are fully explained to all users
• Welcome all day visitors to Swim Club and ensure the smooth running of their day
• Respond to all enquiries in a timely manner and in a style that meets our brand guidelines.
• Be responsible for treatment bookings, either in person, by telephone or by email and to ensure bookings are maximised within the parameters of the system and the availability of the therapists
• Have a thorough knowledge and understanding of the treatment list and it’s parameters
• Manage enquires/bookings for sports 
• Liaise with the therapists on duty to update them on any changes to their appointments throughout the day
• Conduct tours of Swim Club
• Support the department manager as required to ensure the smooth running of the department

Job skills and requirements:

• Experience of working as a receptionist within a high-volume business
• A good knowledge of customer care/complaint handling
• Experience in cash handling
• Computer literate
• Calm under pressure
• Excellent attention to detail
• Responsible
• Ability to multi-task
• Numerate
• Experience of working in a spa environment would be preferred
• Hospitality experience
• Experience of delivering treatments would be beneficial

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space and Glasshouse
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration. Working at Another Place isn't just a job - it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.

If you love the idea of sinking your teeth into a new challenge with the fells on your doorstep, then this may be the place for you. Located on the shores of Ullswater, Another Place, The Lake is a relaxed, professional place to work with a passionate team that values friendship, flexibility and variety.

Another Place Hotel – a place to take your hosting career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests. At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.

We’re a young, bright team committed to creating a nurturing culture and workplace where everyone is welcome. We have ambitious plans for the hotel and can offer exciting growth opportunities and long-term career development within the collection and group. Oh, and did we mention the view?

We have a fantastic opportunity for a Swim Club Host to join the team at Another Place, The Lake. We’re looking for someone to join our team who has excellent communication skills and the ability to remain calm under pressure.

What your days could look like:

• Manage access to Swim Club whilst welcoming guests in a warm, friendly and professional manner
• Act as the main point of contact for all visitors to Swim Club and to ensure its facilities are fully explained to all users
• Welcome all day visitors to Swim Club and ensure the smooth running of their day
• Respond to all enquiries in a timely manner and in a style that meets our brand guidelines.
• Be responsible for treatment bookings, either in person, by telephone or by email and to ensure bookings are maximised within the parameters of the system and the availability of the therapists
• Have a thorough knowledge and understanding of the treatment list and it’s parameters
• Manage enquires/bookings for sports 
• Liaise with the therapists on duty to update them on any changes to their appointments throughout the day
• Conduct tours of Swim Club
• Support the department manager as required to ensure the smooth running of the department

Job skills and requirements:

• Experience of working as a receptionist within a high-volume business
• A good knowledge of customer care/complaint handling
• Experience in cash handling
• Computer literate
• Calm under pressure
• Excellent attention to detail
• Responsible
• Ability to multi-task
• Numerate
• Experience of working in a spa environment would be preferred
• Hospitality experience
• Experience of delivering treatments would be beneficial

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space and Glasshouse
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration. Working at Another Place isn't just a job - it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.