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Summary
Front Office Assistant (Receptionist)
Salary £18000 / Year
Plus Commission
Schedule Full Time
Experience Minimum 1 year of experience
Location 81 Jermyn St, St. James's, London SW1Y 6JF, UK

Front Office Assistant (Receptionist)


Description
The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations.

We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing Lounge and Cocktail Bar and fine dining restaurant.

We are seeking highly personable, opportunistic and professional candidates with a passion for customer service excellence to join the hotel.

On any given shift, you will be required to:
• Give our guests a highly courteous and personable welcome and departure according to the required standards and above
• Provide exceptional service to our guests by demonstrating full knowledge of our products, services and facilities
• Ensure that the daily task list is completed in an efficient and effective manner
• Work closely with other team members, supervisors and Concierge particularly in high volume periods whilst providing the highest service standard possible
• Take initiative in accommodating our customers’ needs in a resourceful manner (external and internal clients)

Ideally you must have:
• Excellent customer service skills
• Ability to learn and work with systems quickly (Experience with Opera PMS is desirable)
• Excellent communication and organisational skills
• A good command of English is essential, a second language would be advantageous

For our successful candidates, we offer:
• Uniform and meals on duty
• Training opportunities (on the job, internal and external qualifications)
• Employee recognition scheme through guests and fellow team members
• Employee stay rates throughout Europe (after passing probation)
• Discount of 50% on all F&B outlets and many other welfare benefits instantly accessible

About us

The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.

The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.

This is your opportunity to join our award winning hotel & team.

The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations.

We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing Lounge and Cocktail Bar and fine dining restaurant.

We are seeking highly personable, opportunistic and professional candidates with a passion for customer service excellence to join the hotel.

On any given shift, you will be required to:
• Give our guests a highly courteous and personable welcome and departure according to the required standards and above
• Provide exceptional service to our guests by demonstrating full knowledge of our products, services and facilities
• Ensure that the daily task list is completed in an efficient and effective manner
• Work closely with other team members, supervisors and Concierge particularly in high volume periods whilst providing the highest service standard possible
• Take initiative in accommodating our customers’ needs in a resourceful manner (external and internal clients)

Ideally you must have:
• Excellent customer service skills
• Ability to learn and work with systems quickly (Experience with Opera PMS is desirable)
• Excellent communication and organisational skills
• A good command of English is essential, a second language would be advantageous

For our successful candidates, we offer:
• Uniform and meals on duty
• Training opportunities (on the job, internal and external qualifications)
• Employee recognition scheme through guests and fellow team members
• Employee stay rates throughout Europe (after passing probation)
• Discount of 50% on all F&B outlets and many other welfare benefits instantly accessible

About us

The Cavendish London is managed by The Ascott Limited, the world’s largest Serviced Residence owner-operator.

The Cavendish London is accredited with a number of accolades, including being recognised as one of the top 100 Best Small Companies to work for (2010 - 2014) and one of the Top 50 Best Hospitality Employers in 2013 and 2014.

This is your opportunity to join our award winning hotel & team.


Details
Salary £18000 / Year
Plus Commission
Schedule Full Time
Experience Minimum 1 year of experience
Location 81 Jermyn St, St. James's, London SW1Y 6JF, UK

Skills
Microsoft Office
Excellent customer service skills
working under pressure
Good verbal and written English skills
Strong people skills
Ability to pick up systems quickly
Upselling skills
By applying you confirm you have these skills.

expired job post

81 Jermyn St, St. James's, London SW1Y 6JF, UK