Located in the JW Marriott Chicago, in the city’s bustling Loop financial district, The Florentine offers an elegant yet accessible interpretation of seasonal Italian cuisine. Characterized by simplicity and paramount ingredients, the menu showcases top imported Italian pastas, cheeses, salts and meats as well as ingredients from local and organic farms.
We are looking for two experienced Managers to come to work every day, and make sure that the restaurant is set up for success. He/She will oversee the staff and operations under the guidance of the General Manager, and must be the “face” of the restaurant by adhering to these position requirements:
Oversee comp/void reporting
Schedule all FOH employees and monitor overtime
Oversee tip reporting
Daily walk through to inspect restaurant
Upkeep of all building and equipment (FOH/BOH) maintenance and cleanliness
Be physically present on the floor during service to ensure service standards
Guide, direct and train service staff; observe the flow of guests, and provide assistance when necessary
Personally involve self with the service of VIP tables
Be aware of any bottlenecks or overwhelmed service areas and assist as necessary
Make sure that all needed supplies are on the floor at all times, including china, glass, linen, and other various supplies
Assist Maitre D’ in expediting smooth seating and guest satisfaction/special requests
Communicate with kitchen regarding pace of service, special needs, and general guest satisfaction
Assist in wine sales and service
Hire and Train the staff to have comprehensive knowledge of the menu, wine list and service standards
Observe staff appearance before and during service and take action as necessary
Discuss any service procedures that need addressing
Enforce disciplinary actions, as needed
Conduct trainings and staff meetings as needed to clearly communicate expectations to team
Maintain a healthy, happy and productive work environment for employees to foster loyalty and dedication
Be aware of any conflicts between staff and work to solve these problems
Provide wait staff with any relevant information during staff meetings
Set goals for each member of the management team (continual improvement)
Handle customer correspondence as necessary
Why work with us??
Competitive hourly rates & opportunity for growth (we are expanding!)
Paid Time Off
Full benefits package after 90 days with 75% paid premiums
401k with employer match
Flex Spending Accounts for Medical, Transit & Parking
Shift meal, dining discounts in other E2 restaurant locations, and a great work environment!
If you think you are a great fit for this role, please let us know by applying today! E2 Hospitality is an EOE, and we look forward to hearing from you.