Switchboard Operator

We are currently looking for a passionate Switchboard Operator, to join our Switchboard team. This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Switchboard Operator, your main duties will include:
• To answer all incoming calls within three rings using the Landmark London's Standards of Etiquette.
• To report to work on time, meeting the Landmark London's grooming and dress guidelines.
• To set up the workstation with Daily Event Sheet and message pad.
• To have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city.
• To keep the PBX area clean and orderly at all times.
• To willingly perform any and all reasonable duties assigned to this department and tasks assigned to the individual.
• To perform all job functions in accordance with established procedures.
• To attend all PABX Department meetings.
• To assist in the training of new employees on console for operators and all casual staff where needed.
• To ensure that all white boards are updated with the correct information at all times.
• To never give out employee home phone numbers or information on guests unless authorised by the Front Office management or Switchboard Manager.
• To refer any guests for confidential information, complaints or problems to the Switchboard Manager, Duty Manager or Assistant Director Rooms. If guest cannot wait, operator must get a name and room number for the appropriate Manager to contact them.

As a Switchboard Operator, you will be required to work 40 hours per week, on a (shift) rota.

Benefits Package
Competitive salary.
• 28 days paid holiday, including bank holidays
• Increased holiday entitlement with length of service
• Free dry cleaning for uniforms
• Free meals whilst on duty
• Free eye test vouchers
• Health checks
• Life assurance cover - death in service scheme
• Long service awards
• 50% discount in our outlets (including sister properties)
• Discounted Accommodation for team members and their friends & family (including sister properties)
• Spa Treatment discounts (including sister properties)
• Recommend a Friend bonus
• Fitness Centre discounts
• Season ticket loan
• Cycle to work scheme
• Childcare vouchers
• Discretionary Hotel Sick Pay after 6 months of service
• Employee Assistance Programme
• Annual Staff Party
• GEM Recognition Scheme
• Sponsorship towards college course fees - conditions apply
• The Landmark Choir

The ideal candidate for this position as Switchboard Operator will demonstrate the following company behaviours:
•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
About the Company
The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018.
The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Gold Award in the ‘Investors in People’ accreditation.
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

If you feel this is the role for you, please apply today!
Closing Date – 22/7/2018

We are currently looking for a passionate Switchboard Operator, to join our Switchboard team. This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Switchboard Operator, your main duties will include:
• To answer all incoming calls within three rings using the Landmark London's Standards of Etiquette.
• To report to work on time, meeting the Landmark London's grooming and dress guidelines.
• To set up the workstation with Daily Event Sheet and message pad.
• To have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city.
• To keep the PBX area clean and orderly at all times.
• To willingly perform any and all reasonable duties assigned to this department and tasks assigned to the individual.
• To perform all job functions in accordance with established procedures.
• To attend all PABX Department meetings.
• To assist in the training of new employees on console for operators and all casual staff where needed.
• To ensure that all white boards are updated with the correct information at all times.
• To never give out employee home phone numbers or information on guests unless authorised by the Front Office management or Switchboard Manager.
• To refer any guests for confidential information, complaints or problems to the Switchboard Manager, Duty Manager or Assistant Director Rooms. If guest cannot wait, operator must get a name and room number for the appropriate Manager to contact them.

As a Switchboard Operator, you will be required to work 40 hours per week, on a (shift) rota.

Benefits Package
Competitive salary.
• 28 days paid holiday, including bank holidays
• Increased holiday entitlement with length of service
• Free dry cleaning for uniforms
• Free meals whilst on duty
• Free eye test vouchers
• Health checks
• Life assurance cover - death in service scheme
• Long service awards
• 50% discount in our outlets (including sister properties)
• Discounted Accommodation for team members and their friends & family (including sister properties)
• Spa Treatment discounts (including sister properties)
• Recommend a Friend bonus
• Fitness Centre discounts
• Season ticket loan
• Cycle to work scheme
• Childcare vouchers
• Discretionary Hotel Sick Pay after 6 months of service
• Employee Assistance Programme
• Annual Staff Party
• GEM Recognition Scheme
• Sponsorship towards college course fees - conditions apply
• The Landmark Choir

The ideal candidate for this position as Switchboard Operator will demonstrate the following company behaviours:
•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
About the Company
The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018.
The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Gold Award in the ‘Investors in People’ accreditation.
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

If you feel this is the role for you, please apply today!
Closing Date – 22/7/2018