The Assistant General Manager for ARVA Italian Restaurant with F&B 575 LLC at Aman New York will oversee and maintain an efficient operation of the department and meet and exceed guests’ expectations for quality of the product and service. The Assistant General Manager of Arva will ensure that all policies & procedures and standard operating procedures are effectively maintained at an optimum level.
This position has an annual compensation rate of $90,000.
KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:
Organize greeting, seating and exiting of all guests using a professional demeanour
Train, evaluate and schedule all restaurant staff
Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory
Inspects all areas of the restaurant to ensure standards of service are maintained
Responds to guest inquiries and coordinates special arrangements
Enforce established guidelines and policies of the company
Implement new menus and promotions such as holiday and special event promotions
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.
Provide leadership and support for all F&B staff
Lead by example; coach and mentor individual team members to develop their skills and maximize performance
Support the Restaurant Floor Managers in the implementing and/or following of department procedures
Attend all meetings, trainings assigned
Chair daily departmental pre-shifts and meetings
Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
Maintain an active trace system for guest history on their F&B preferences
Additional duties include but are not limited to:
Assign group deliveries and special events to departmental management staff
Attend all daily, weekly, monthly hotel and food & beverage meetings
Revise standard and procedures for department, as necessary
Assist in computing and sending daily reports
Analyse business activity and compile statistics/reports as required
Greet all guests, colleagues and clients in a professional and friendly manner
Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales
Prepare and print menus as required
Ensure promotions are communicated correctly to team members, suppliers, guests and clients
Motivate and be proactive in encouraging team commitment and spirit
Ensure appearance of team members is according to company grooming standards
Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible
Perform a variety of other duties as assigned by management
QUALIFICATIONS
5 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage
Positive, engaging, and energetic personality
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail and extensive service knowledge
Must have good knowledge of food preparation, wine, and spirits
Sensitive to cultural nuances
Excellent communication skills, both written and verbal on English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus
TIPS, ServSafe Certified
Department of Health and Hygiene Certified
EEO M/F/M/V/D
The Assistant General Manager for ARVA Italian Restaurant with F&B 575 LLC at Aman New York will oversee and maintain an efficient operation of the department and meet and exceed guests’ expectations for quality of the product and service. The Assistant General Manager of Arva will ensure that all policies & procedures and standard operating procedures are effectively maintained at an optimum level.
This position has an annual compensation rate of $90,000.
KEY RESPONSIBILITIES
Responsibilities and essential job functions include but are not limited to the following:
Organize greeting, seating and exiting of all guests using a professional demeanour
Train, evaluate and schedule all restaurant staff
Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory
Inspects all areas of the restaurant to ensure standards of service are maintained
Responds to guest inquiries and coordinates special arrangements
Enforce established guidelines and policies of the company
Implement new menus and promotions such as holiday and special event promotions
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas.
Provide leadership and support for all F&B staff
Lead by example; coach and mentor individual team members to develop their skills and maximize performance
Support the Restaurant Floor Managers in the implementing and/or following of department procedures
Attend all meetings, trainings assigned
Chair daily departmental pre-shifts and meetings
Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
Maintain an active trace system for guest history on their F&B preferences
Additional duties include but are not limited to:
Assign group deliveries and special events to departmental management staff
Attend all daily, weekly, monthly hotel and food & beverage meetings
Revise standard and procedures for department, as necessary
Assist in computing and sending daily reports
Analyse business activity and compile statistics/reports as required
Greet all guests, colleagues and clients in a professional and friendly manner
Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales
Prepare and print menus as required
Ensure promotions are communicated correctly to team members, suppliers, guests and clients
Motivate and be proactive in encouraging team commitment and spirit
Ensure appearance of team members is according to company grooming standards
Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible
Perform a variety of other duties as assigned by management
QUALIFICATIONS
5 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage
Positive, engaging, and energetic personality
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail and extensive service knowledge
Must have good knowledge of food preparation, wine, and spirits
Sensitive to cultural nuances
Excellent communication skills, both written and verbal on English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus
TIPS, ServSafe Certified
Department of Health and Hygiene Certified
EEO M/F/M/V/D