General Manager

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England. Fueled by driven, passionate people, BNEG is known for it’s consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe BEST place to work.

BNEG is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service we want you. Join our team today.

General Manager Essential Duties and Responsibilities:
• Directs all front of house operations
• Delivers revenues and profits by reviewing expenditures and providing appealing restaurant service; managing staff.
• Maintains patron satisfaction and builds relationships with preferred patrons.
• Accomplishes restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching,
counseling, and disciplining management and hourly staff; Clearly communicates job expectations; enforces policies and
procedures.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and
procedures; complies with health and legal regulations;
• Delegates authority, assigns responsibilities and effectively manages subordinates. Takes responsibility for their growth and
career path.
• Establishes standards for personnel administration and performance, exceptional service to patrons, food selection and service.
• Partners with Executive Chef and head chef to ensure corporation and effective communication between FOH and BOH
• Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
• Negotiates contracts with vendors.
• Answers patrons' complaints and resolves problems.
• Maintain all necessary license and permits
• Other duties as assigned

Required Essential Skills, Experience and Qualifications:
• Exemplary Customer Service Skills
• Exceptional fiscal management skills, including financial analysis, forecasting and P&L oversight.
• Strong Problem Solving and Analytical Skills
• Ability to work well with people internally and eternally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box.
• Excellent communication skills. Ability to communicate effectively with both internal employees and external patrons
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others.
• Work hours necessary to maintain facility
• Above average knowledge of Microsoft Excel, Word, Outlook, Micros, Open Table and Hot schedules

Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
• Analytical - Synthesizes complex or diverse information; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions;
• Project Management - Develops project plans; Completes projects on time and budget;
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
• Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated
activities; Provides recognition for results.
• Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes,
products and services.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving
measures.
• Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values.
• Strategic Thinking - Develops strategies to achieve organizational goals.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against
standard of excellence.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines.
• Innovation - Displays original thinking and creativity; Develops innovative approaches and ideas.

BNEG offers a competitive financial and benefits package which includes BCBS healthcare coverage, dental, long term disability and life insurance support, Roth and Traditional 401k retirement plan with an employer match. A generous vacation policy that increases annually, venue discounts as well as the chance to work with a great team of people and make a difference as well as have the opportunity for growth.

BNEG is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Native Americans receive preference in employment opportunities for all positions within Foxwoods Resort and Casino.

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England. Fueled by driven, passionate people, BNEG is known for it’s consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe BEST place to work.

BNEG is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service we want you. Join our team today.

General Manager Essential Duties and Responsibilities:
• Directs all front of house operations
• Delivers revenues and profits by reviewing expenditures and providing appealing restaurant service; managing staff.
• Maintains patron satisfaction and builds relationships with preferred patrons.
• Accomplishes restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching,
counseling, and disciplining management and hourly staff; Clearly communicates job expectations; enforces policies and
procedures.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and
procedures; complies with health and legal regulations;
• Delegates authority, assigns responsibilities and effectively manages subordinates. Takes responsibility for their growth and
career path.
• Establishes standards for personnel administration and performance, exceptional service to patrons, food selection and service.
• Partners with Executive Chef and head chef to ensure corporation and effective communication between FOH and BOH
• Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
• Negotiates contracts with vendors.
• Answers patrons' complaints and resolves problems.
• Maintain all necessary license and permits
• Other duties as assigned

Required Essential Skills, Experience and Qualifications:
• Exemplary Customer Service Skills
• Exceptional fiscal management skills, including financial analysis, forecasting and P&L oversight.
• Strong Problem Solving and Analytical Skills
• Ability to work well with people internally and eternally at all levels
• Solid planning, organizing and scheduling abilities
• Strong team building skills with emphasis on development and ability to think outside the box.
• Excellent communication skills. Ability to communicate effectively with both internal employees and external patrons
• Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others.
• Work hours necessary to maintain facility
• Above average knowledge of Microsoft Excel, Word, Outlook, Micros, Open Table and Hot schedules

Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
• Analytical - Synthesizes complex or diverse information; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions;
• Project Management - Develops project plans; Completes projects on time and budget;
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
• Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated
activities; Provides recognition for results.
• Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes,
products and services.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving
measures.
• Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values.
• Strategic Thinking - Develops strategies to achieve organizational goals.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against
standard of excellence.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines.
• Innovation - Displays original thinking and creativity; Develops innovative approaches and ideas.

BNEG offers a competitive financial and benefits package which includes BCBS healthcare coverage, dental, long term disability and life insurance support, Roth and Traditional 401k retirement plan with an employer match. A generous vacation policy that increases annually, venue discounts as well as the chance to work with a great team of people and make a difference as well as have the opportunity for growth.

BNEG is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Native Americans receive preference in employment opportunities for all positions within Foxwoods Resort and Casino.