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Guest Relations Officer (Japanese Market)
Summary
Guest Relations Officer (Japanese Market)
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
| Location | Lancaster Terrace, London W2, UK |
| Category | Hotel |
| Cuisine | British |
Guest Relations Officer (Japanese Market)
Description
Guest Relations Officer – Japanese Market
Lancaster London Hotel
Are you a people’s person?
Do you like providing a warm welcome?
Are you passionate about providing an exceptional hospitality experience at every touch point?
If you have answered yes to these questions then we would love to hear from you!
We have a fantastic opportunity for a Guest Relations Officer to join our Guest Relations team on a permanent contract. This is a very exciting time to join the Company as we are transitioning from a 4* to 5* Hotel. By 2017, our 50th birthday, we will have 411 brand new rooms, a fantastic new lobby area and a fabulous 5* exterior.
We are looking for someone who is engaged and wants to be part of this journey and is ready to embrace the challenge. Although it is going to be a huge transition, you will be given the right tools, support and guidance to succeed in this journey and be a winner! As a private company with two Sister Hotels in London – Landmark London and K West Hotel & Spa - we are looking for people who are creative and enthusiastic in bringing their own ideas to the business and trying to improve the guest’s stay at all times.
Our current Front Office teams consists of 7 Guest Services Agents, 4 Front Office Shift Leaders, 1 Front Office Manager, 1 Guest Relations Manager and 2 Guest Relations Officers all are looking forward to meet you and welcome you to the team!
Key Responsibilities of a Guest Relations Officer will include:
• Communicating with our Japanese clients and VIPs during their stay
• Providing a warm, friendly and efficient welcome to all our guests
• Supporting the Japanese Sales Manager with enquiries, translating emails and managing reservations
• Handling complaints
• Being fully aware of all VIP’s, care guests, and long stay arrivals
• Making sure that each of our guests leave the Hotel happy
• Maintaining a positive attitude at all times
• Actively promoting and up selling the services of the Hotel and Sister properties
Please note this is a full-time role and you must legally be able to work in the UK. In addition the ideal candidate for the position should be fluent in Japanese.
At Lancaster London one of our values is that we always care about our happiness and the happiness of others! To make sure that you are happy some of the benefits that you could use include:
• Friends and Family rates in all properties within the group (Lancaster London, Landmark London and K-West Hotel and Spa)
• 50% Discount on Food and Beverage in all outlets
• Training and development opportunities
• Company pension scheme
• Cycle to Work scheme
• Season Ticket loan
• 28 days paid holiday per year
• Life Assurance cover
• Departmental team bonding fun Events
If this sounds like the perfect opportunity for you and would like to be part of this exciting journey here at Lancaster London, please apply as soon as you can! Due to the high number of applications we receive, please be aware that only shortlisted candidates will be contacted. So if you have not heard from us within 2 weeks of your application please consider your application unsuccessful.
But please do not give up! Follow us on Twitter @LLCareers or Linkedin on https://www.linkedin.com/company/lancaster-london-hotel?trk=company_logo to be updated with our current vacancies or check out careers website http://careers.lancasterlondon.com/
Lancaster London Hotel
Are you a people’s person?
Do you like providing a warm welcome?
Are you passionate about providing an exceptional hospitality experience at every touch point?
If you have answered yes to these questions then we would love to hear from you!
We have a fantastic opportunity for a Guest Relations Officer to join our Guest Relations team on a permanent contract. This is a very exciting time to join the Company as we are transitioning from a 4* to 5* Hotel. By 2017, our 50th birthday, we will have 411 brand new rooms, a fantastic new lobby area and a fabulous 5* exterior.
We are looking for someone who is engaged and wants to be part of this journey and is ready to embrace the challenge. Although it is going to be a huge transition, you will be given the right tools, support and guidance to succeed in this journey and be a winner! As a private company with two Sister Hotels in London – Landmark London and K West Hotel & Spa - we are looking for people who are creative and enthusiastic in bringing their own ideas to the business and trying to improve the guest’s stay at all times.
Our current Front Office teams consists of 7 Guest Services Agents, 4 Front Office Shift Leaders, 1 Front Office Manager, 1 Guest Relations Manager and 2 Guest Relations Officers all are looking forward to meet you and welcome you to the team!
Key Responsibilities of a Guest Relations Officer will include:
• Communicating with our Japanese clients and VIPs during their stay
• Providing a warm, friendly and efficient welcome to all our guests
• Supporting the Japanese Sales Manager with enquiries, translating emails and managing reservations
• Handling complaints
• Being fully aware of all VIP’s, care guests, and long stay arrivals
• Making sure that each of our guests leave the Hotel happy
• Maintaining a positive attitude at all times
• Actively promoting and up selling the services of the Hotel and Sister properties
Please note this is a full-time role and you must legally be able to work in the UK. In addition the ideal candidate for the position should be fluent in Japanese.
At Lancaster London one of our values is that we always care about our happiness and the happiness of others! To make sure that you are happy some of the benefits that you could use include:
• Friends and Family rates in all properties within the group (Lancaster London, Landmark London and K-West Hotel and Spa)
• 50% Discount on Food and Beverage in all outlets
• Training and development opportunities
• Company pension scheme
• Cycle to Work scheme
• Season Ticket loan
• 28 days paid holiday per year
• Life Assurance cover
• Departmental team bonding fun Events
If this sounds like the perfect opportunity for you and would like to be part of this exciting journey here at Lancaster London, please apply as soon as you can! Due to the high number of applications we receive, please be aware that only shortlisted candidates will be contacted. So if you have not heard from us within 2 weeks of your application please consider your application unsuccessful.
But please do not give up! Follow us on Twitter @LLCareers or Linkedin on https://www.linkedin.com/company/lancaster-london-hotel?trk=company_logo to be updated with our current vacancies or check out careers website http://careers.lancasterlondon.com/
Guest Relations Officer – Japanese Market
Lancaster London Hotel
Are you a people’s person?
Do you like providing a warm welcome?
Are you passionate about providing an exceptional hospitality experience at every touch point?
If you have answered yes to these questions then we would love to hear from you!
We have a fantastic opportunity for a Guest Relations Officer to join our Guest Relations team on a permanent contract. This is a very exciting time to join the Company as we are transitioning from a 4* to 5* Hotel. By 2017, our 50th birthday, we will have 411 brand new rooms, a fantastic new lobby area and a fabulous 5* exterior.
We are looking for someone who is engaged and wants to be part of this journey and is ready to embrace the challenge. Although it is going to be a huge transition, you will be given the right tools, support and guidance to succeed in this journey and be a winner! As a private company with two Sister Hotels in London – Landmark London and K West Hotel & Spa - we are looking for people who are creative and enthusiastic in bringing their own ideas to the business and trying to improve the guest’s stay at all times.
Our current Front Office teams consists of 7 Guest Services Agents, 4 Front Office Shift Leaders, 1 Front Office Manager, 1 Guest Relations Manager and 2 Guest Relations Officers all are looking forward to meet you and welcome you to the team!
Key Responsibilities of a Guest Relations Officer will include:
• Communicating with our Japanese clients and VIPs during their stay
• Providing a warm, friendly and efficient welcome to all our guests
• Supporting the Japanese Sales Manager with enquiries, translating emails and managing reservations
• Handling complaints
• Being fully aware of all VIP’s, care guests, and long stay arrivals
• Making sure that each of our guests leave the Hotel happy
• Maintaining a positive attitude at all times
• Actively promoting and up selling the services of the Hotel and Sister properties
Please note this is a full-time role and you must legally be able to work in the UK. In addition the ideal candidate for the position should be fluent in Japanese.
At Lancaster London one of our values is that we always care about our happiness and the happiness of others! To make sure that you are happy some of the benefits that you could use include:
• Friends and Family rates in all properties within the group (Lancaster London, Landmark London and K-West Hotel and Spa)
• 50% Discount on Food and Beverage in all outlets
• Training and development opportunities
• Company pension scheme
• Cycle to Work scheme
• Season Ticket loan
• 28 days paid holiday per year
• Life Assurance cover
• Departmental team bonding fun Events
If this sounds like the perfect opportunity for you and would like to be part of this exciting journey here at Lancaster London, please apply as soon as you can! Due to the high number of applications we receive, please be aware that only shortlisted candidates will be contacted. So if you have not heard from us within 2 weeks of your application please consider your application unsuccessful.
But please do not give up! Follow us on Twitter @LLCareers or Linkedin on https://www.linkedin.com/company/lancaster-london-hotel?trk=company_logo to be updated with our current vacancies or check out careers website http://careers.lancasterlondon.com/
Lancaster London Hotel
Are you a people’s person?
Do you like providing a warm welcome?
Are you passionate about providing an exceptional hospitality experience at every touch point?
If you have answered yes to these questions then we would love to hear from you!
We have a fantastic opportunity for a Guest Relations Officer to join our Guest Relations team on a permanent contract. This is a very exciting time to join the Company as we are transitioning from a 4* to 5* Hotel. By 2017, our 50th birthday, we will have 411 brand new rooms, a fantastic new lobby area and a fabulous 5* exterior.
We are looking for someone who is engaged and wants to be part of this journey and is ready to embrace the challenge. Although it is going to be a huge transition, you will be given the right tools, support and guidance to succeed in this journey and be a winner! As a private company with two Sister Hotels in London – Landmark London and K West Hotel & Spa - we are looking for people who are creative and enthusiastic in bringing their own ideas to the business and trying to improve the guest’s stay at all times.
Our current Front Office teams consists of 7 Guest Services Agents, 4 Front Office Shift Leaders, 1 Front Office Manager, 1 Guest Relations Manager and 2 Guest Relations Officers all are looking forward to meet you and welcome you to the team!
Key Responsibilities of a Guest Relations Officer will include:
• Communicating with our Japanese clients and VIPs during their stay
• Providing a warm, friendly and efficient welcome to all our guests
• Supporting the Japanese Sales Manager with enquiries, translating emails and managing reservations
• Handling complaints
• Being fully aware of all VIP’s, care guests, and long stay arrivals
• Making sure that each of our guests leave the Hotel happy
• Maintaining a positive attitude at all times
• Actively promoting and up selling the services of the Hotel and Sister properties
Please note this is a full-time role and you must legally be able to work in the UK. In addition the ideal candidate for the position should be fluent in Japanese.
At Lancaster London one of our values is that we always care about our happiness and the happiness of others! To make sure that you are happy some of the benefits that you could use include:
• Friends and Family rates in all properties within the group (Lancaster London, Landmark London and K-West Hotel and Spa)
• 50% Discount on Food and Beverage in all outlets
• Training and development opportunities
• Company pension scheme
• Cycle to Work scheme
• Season Ticket loan
• 28 days paid holiday per year
• Life Assurance cover
• Departmental team bonding fun Events
If this sounds like the perfect opportunity for you and would like to be part of this exciting journey here at Lancaster London, please apply as soon as you can! Due to the high number of applications we receive, please be aware that only shortlisted candidates will be contacted. So if you have not heard from us within 2 weeks of your application please consider your application unsuccessful.
But please do not give up! Follow us on Twitter @LLCareers or Linkedin on https://www.linkedin.com/company/lancaster-london-hotel?trk=company_logo to be updated with our current vacancies or check out careers website http://careers.lancasterlondon.com/
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
| Location | Lancaster Terrace, London W2, UK |
| Category | Hotel |
| Cuisine | British |
Skills
communication
Japanese Language
team work
Guest Service
OperaPMS
By applying you confirm you have these skills.
Front Office
British
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 1 year of experience |
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Lancaster Terrace, London W2, UK