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Guest Care Representative
Summary
Guest Care Representative
| Salary | £21600 / Year Fixed term contract |
| Schedule | Part Time |
| Location | 27 Fleet St, Birmingham B3 1JP, UK |
Guest Care Representative
Description
DO YOU SHARE OUR LOVE FOR THE VIBRANT WORLD OF HOSPITALITY AND CUSTOMER SERVICE COMBINED?
Few companies offer the sheer breadth of job opportunities we do! As one of the largest managed pub and restaurant companies in the UK, MITCHELLS & BUTLERS operate over 1700 pubs and restaurants, with house-hold brand names such as All Bar One, Miller & Carter, Sizzling Pubs, Vintage Inns and many more!
We have a great opportunity for a passionate and experienced guest care representative, to join our friendly guest care team on a 9-month fixed term basis to cover a period of maternity. based at our retail support centre in Birmingham City Centre, you will be required to work 3 days a week, these days will include Friday, Saturday and Sunday covering a variety of shifts.
You’ll have a passion for customer service, particularly when communicating in writing and able to show a real flair and desire to help people in a professional, yet remarkably personal and friendly way. You will deliver excellent customer service to our internal and external customers, acting as a first point of contact for all our guests across our pubs & restaurants across a variety of channels, ensuring feedback is captured accurately and resolved in good time.
The work of our guest care representative is fast paced, reactive but extremely rewarding, and includes:
- Handling feedback via online channels, unsolicited telephone calls, emails and letters
- Monitoring a variety of social community channels and responding using a personable written tone
- Where feedback can’t be resolved at source, referring on to our pub/restaurant managers or internal experts
- Making sure information is captured accurately enabling feedback to be investigated and responded to effectively
- Working within agreed timescales, ensuring our guests and internal customers receive prompt and flawless service
- Complying with Data Protection legislation at all times with the correct treatment of personal information being of utmost importance
- Providing administrative support to our pub/restaurant managers in facilitating feedback resolution
- Applying a high degree of organisation to the working day to complete the variety of assigned daily tasks
- Thriving in an immensely target driven environment
JOB REQUIREMENTS
- Previous customer service experience, ideally in a large corporate environment
- Experience in complaint handling including negotiating complaint resolution
- Experience in monitoring social community channels would be advantageous
- Flawless written communication skills, ability to adapt tone to various audiences within a variety of communication channels
- Strong social communication skills
- Engaging telephone manner
- Ability to learn new products and services
- Proven track record in planning & prioritising in a highly reactive environment
- Strong IT skills with proven experience of Microsoft applications
- GCSE English grade C or above
- NVQ Customer Service level 3 (or working towards)
WHAT WE OFFER:
33% employee discount in all our pubs & restaurants, company bonus scheme, pension scheme, share scheme, healthcare scheme, ‘pickaperk’ employee discounts from 100’s of retailers, childcare vouchers, 26 days’ holiday per year.
Few companies offer the sheer breadth of job opportunities we do! As one of the largest managed pub and restaurant companies in the UK, MITCHELLS & BUTLERS operate over 1700 pubs and restaurants, with house-hold brand names such as All Bar One, Miller & Carter, Sizzling Pubs, Vintage Inns and many more!
We have a great opportunity for a passionate and experienced guest care representative, to join our friendly guest care team on a 9-month fixed term basis to cover a period of maternity. based at our retail support centre in Birmingham City Centre, you will be required to work 3 days a week, these days will include Friday, Saturday and Sunday covering a variety of shifts.
You’ll have a passion for customer service, particularly when communicating in writing and able to show a real flair and desire to help people in a professional, yet remarkably personal and friendly way. You will deliver excellent customer service to our internal and external customers, acting as a first point of contact for all our guests across our pubs & restaurants across a variety of channels, ensuring feedback is captured accurately and resolved in good time.
The work of our guest care representative is fast paced, reactive but extremely rewarding, and includes:
- Handling feedback via online channels, unsolicited telephone calls, emails and letters
- Monitoring a variety of social community channels and responding using a personable written tone
- Where feedback can’t be resolved at source, referring on to our pub/restaurant managers or internal experts
- Making sure information is captured accurately enabling feedback to be investigated and responded to effectively
- Working within agreed timescales, ensuring our guests and internal customers receive prompt and flawless service
- Complying with Data Protection legislation at all times with the correct treatment of personal information being of utmost importance
- Providing administrative support to our pub/restaurant managers in facilitating feedback resolution
- Applying a high degree of organisation to the working day to complete the variety of assigned daily tasks
- Thriving in an immensely target driven environment
JOB REQUIREMENTS
- Previous customer service experience, ideally in a large corporate environment
- Experience in complaint handling including negotiating complaint resolution
- Experience in monitoring social community channels would be advantageous
- Flawless written communication skills, ability to adapt tone to various audiences within a variety of communication channels
- Strong social communication skills
- Engaging telephone manner
- Ability to learn new products and services
- Proven track record in planning & prioritising in a highly reactive environment
- Strong IT skills with proven experience of Microsoft applications
- GCSE English grade C or above
- NVQ Customer Service level 3 (or working towards)
WHAT WE OFFER:
33% employee discount in all our pubs & restaurants, company bonus scheme, pension scheme, share scheme, healthcare scheme, ‘pickaperk’ employee discounts from 100’s of retailers, childcare vouchers, 26 days’ holiday per year.
DO YOU SHARE OUR LOVE FOR THE VIBRANT WORLD OF HOSPITALITY AND CUSTOMER SERVICE COMBINED?
Few companies offer the sheer breadth of job opportunities we do! As one of the largest managed pub and restaurant companies in the UK, MITCHELLS & BUTLERS operate over 1700 pubs and restaurants, with house-hold brand names such as All Bar One, Miller & Carter, Sizzling Pubs, Vintage Inns and many more!
We have a great opportunity for a passionate and experienced guest care representative, to join our friendly guest care team on a 9-month fixed term basis to cover a period of maternity. based at our retail support centre in Birmingham City Centre, you will be required to work 3 days a week, these days will include Friday, Saturday and Sunday covering a variety of shifts.
You’ll have a passion for customer service, particularly when communicating in writing and able to show a real flair and desire to help people in a professional, yet remarkably personal and friendly way. You will deliver excellent customer service to our internal and external customers, acting as a first point of contact for all our guests across our pubs & restaurants across a variety of channels, ensuring feedback is captured accurately and resolved in good time.
The work of our guest care representative is fast paced, reactive but extremely rewarding, and includes:
- Handling feedback via online channels, unsolicited telephone calls, emails and letters
- Monitoring a variety of social community channels and responding using a personable written tone
- Where feedback can’t be resolved at source, referring on to our pub/restaurant managers or internal experts
- Making sure information is captured accurately enabling feedback to be investigated and responded to effectively
- Working within agreed timescales, ensuring our guests and internal customers receive prompt and flawless service
- Complying with Data Protection legislation at all times with the correct treatment of personal information being of utmost importance
- Providing administrative support to our pub/restaurant managers in facilitating feedback resolution
- Applying a high degree of organisation to the working day to complete the variety of assigned daily tasks
- Thriving in an immensely target driven environment
JOB REQUIREMENTS
- Previous customer service experience, ideally in a large corporate environment
- Experience in complaint handling including negotiating complaint resolution
- Experience in monitoring social community channels would be advantageous
- Flawless written communication skills, ability to adapt tone to various audiences within a variety of communication channels
- Strong social communication skills
- Engaging telephone manner
- Ability to learn new products and services
- Proven track record in planning & prioritising in a highly reactive environment
- Strong IT skills with proven experience of Microsoft applications
- GCSE English grade C or above
- NVQ Customer Service level 3 (or working towards)
WHAT WE OFFER:
33% employee discount in all our pubs & restaurants, company bonus scheme, pension scheme, share scheme, healthcare scheme, ‘pickaperk’ employee discounts from 100’s of retailers, childcare vouchers, 26 days’ holiday per year.
Few companies offer the sheer breadth of job opportunities we do! As one of the largest managed pub and restaurant companies in the UK, MITCHELLS & BUTLERS operate over 1700 pubs and restaurants, with house-hold brand names such as All Bar One, Miller & Carter, Sizzling Pubs, Vintage Inns and many more!
We have a great opportunity for a passionate and experienced guest care representative, to join our friendly guest care team on a 9-month fixed term basis to cover a period of maternity. based at our retail support centre in Birmingham City Centre, you will be required to work 3 days a week, these days will include Friday, Saturday and Sunday covering a variety of shifts.
You’ll have a passion for customer service, particularly when communicating in writing and able to show a real flair and desire to help people in a professional, yet remarkably personal and friendly way. You will deliver excellent customer service to our internal and external customers, acting as a first point of contact for all our guests across our pubs & restaurants across a variety of channels, ensuring feedback is captured accurately and resolved in good time.
The work of our guest care representative is fast paced, reactive but extremely rewarding, and includes:
- Handling feedback via online channels, unsolicited telephone calls, emails and letters
- Monitoring a variety of social community channels and responding using a personable written tone
- Where feedback can’t be resolved at source, referring on to our pub/restaurant managers or internal experts
- Making sure information is captured accurately enabling feedback to be investigated and responded to effectively
- Working within agreed timescales, ensuring our guests and internal customers receive prompt and flawless service
- Complying with Data Protection legislation at all times with the correct treatment of personal information being of utmost importance
- Providing administrative support to our pub/restaurant managers in facilitating feedback resolution
- Applying a high degree of organisation to the working day to complete the variety of assigned daily tasks
- Thriving in an immensely target driven environment
JOB REQUIREMENTS
- Previous customer service experience, ideally in a large corporate environment
- Experience in complaint handling including negotiating complaint resolution
- Experience in monitoring social community channels would be advantageous
- Flawless written communication skills, ability to adapt tone to various audiences within a variety of communication channels
- Strong social communication skills
- Engaging telephone manner
- Ability to learn new products and services
- Proven track record in planning & prioritising in a highly reactive environment
- Strong IT skills with proven experience of Microsoft applications
- GCSE English grade C or above
- NVQ Customer Service level 3 (or working towards)
WHAT WE OFFER:
33% employee discount in all our pubs & restaurants, company bonus scheme, pension scheme, share scheme, healthcare scheme, ‘pickaperk’ employee discounts from 100’s of retailers, childcare vouchers, 26 days’ holiday per year.
Details
| Salary | £21600 / Year Fixed term contract |
| Schedule | Part Time |
| Location | 27 Fleet St, Birmingham B3 1JP, UK |
Skills
Communicating with Clarity
Personal Courage
Making the Complex Simple
Lead from the Front
Drive for Results
Forward Looking
Win with Our People
By applying you confirm you have these skills.
Mitchells & Butlers - Commercial
| Salary |
£21600 / Year Fixed term contract |
| Schedule | Part Time |
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27 Fleet St, Birmingham B3 1JP, UK