HR Systems & Process Analyst

Mitchells & Butlers is one of the U. K’s largest pub and restaurant companies, boasting household name brands such as Harvester, Toby Carvery and All Bar One. We have an exciting opportunity for an Hr Systems & Process Analyst to join our fun and fast paced team on a 6-month fixed term contract.

The purpose of the Hr Systems & Process Analyst role is primarily to provide software and application support for the HR systems and to users of those systems across Shared Services, wider business functions and the Frontline. Reporting to the Hr/Payroll Systems & Data Manager, the Hr Systems & Process Analyst role is challenging, yet highly rewarding, with responsibilities including, but not limited to:

• Support the HR Systems, primarily SAP HR & Payroll, and underlying processes and manage ongoing improvements, whilst ensuring minimal disruption to live services.
• Proactively own the resolution of technical issues and problems, through focussed, effective problem management, and by delivering preventative support initiatives.
• Maintain accurate and relevant documentation relating to all technology support processes and cross train others within the HR systems support team.
• Manage, own and track the delivery of software updates, patches, and service improvements, liaising with third party Vendors, Business Testers and the Release & Change Manager as required.
• Develop an in-depth knowledge of the HR systems and technologies in use and the integration of those systems with all other systems deployed within M&B.
• Act as technical subject matter experts to assist 1st line support teams to resolve system or process queries.
• Provide 3rd Line Support to the Service Management team during major incidents.
• Act as a Change Approver for the relevant systems to ensure maximum service availability and minimise risk to services.
• Frontline support to all critical/non-critical HR system issues, including proactive monitoring and management of system performance.
• System Management - own the HR system support solutions, ensuring that potential issues are identified and addressed before they impact HR or payroll.
• Impact assess, design, develop, test and deploy system fixes and change requests.
• Assess and evaluate system functionality to ensure the HR systems are best in class, up to date and easy to use.
• Own critical HR system programmes & transactions and actively seek opportunities for improvement in the overall delivery of those programmes & transactions.
• Assist with documenting process guides and training materials, offering technical insight to ensure all processes are fit for purpose and deliver best practice to users.

SKILLS REQUIRED:
• Demonstrable and practical configuration experience in IT systems and the key integration points with other business functions
• Knowledge of Shared Service Centres, the support frameworks which underpin them and experience of carrying out application support activities within this setting
• Approachable style with a passion for continuously improving systems & processes
• Experience resolving technical problems and communicating with business users
• Highly skilled in Word and Excel

QUALIFICATIONS REQUIRED:
• SAP training and / or qualifications would be an advantage
• Degree level or equivalent
• ITIL Foundation V3 would be an advantage

WHAT WE OFFER: 33% employee discount in all our pubs & restaurants, flexible working, company bonus scheme, pension scheme, share scheme, healthcare scheme, ‘pickaperk’ employee discounts from 100’s of retailers, childcare vouchers, 26 days’ holiday per year.

Mitchells & Butlers is one of the U. K’s largest pub and restaurant companies, boasting household name brands such as Harvester, Toby Carvery and All Bar One. We have an exciting opportunity for an Hr Systems & Process Analyst to join our fun and fast paced team on a 6-month fixed term contract.

The purpose of the Hr Systems & Process Analyst role is primarily to provide software and application support for the HR systems and to users of those systems across Shared Services, wider business functions and the Frontline. Reporting to the Hr/Payroll Systems & Data Manager, the Hr Systems & Process Analyst role is challenging, yet highly rewarding, with responsibilities including, but not limited to:

• Support the HR Systems, primarily SAP HR & Payroll, and underlying processes and manage ongoing improvements, whilst ensuring minimal disruption to live services.
• Proactively own the resolution of technical issues and problems, through focussed, effective problem management, and by delivering preventative support initiatives.
• Maintain accurate and relevant documentation relating to all technology support processes and cross train others within the HR systems support team.
• Manage, own and track the delivery of software updates, patches, and service improvements, liaising with third party Vendors, Business Testers and the Release & Change Manager as required.
• Develop an in-depth knowledge of the HR systems and technologies in use and the integration of those systems with all other systems deployed within M&B.
• Act as technical subject matter experts to assist 1st line support teams to resolve system or process queries.
• Provide 3rd Line Support to the Service Management team during major incidents.
• Act as a Change Approver for the relevant systems to ensure maximum service availability and minimise risk to services.
• Frontline support to all critical/non-critical HR system issues, including proactive monitoring and management of system performance.
• System Management - own the HR system support solutions, ensuring that potential issues are identified and addressed before they impact HR or payroll.
• Impact assess, design, develop, test and deploy system fixes and change requests.
• Assess and evaluate system functionality to ensure the HR systems are best in class, up to date and easy to use.
• Own critical HR system programmes & transactions and actively seek opportunities for improvement in the overall delivery of those programmes & transactions.
• Assist with documenting process guides and training materials, offering technical insight to ensure all processes are fit for purpose and deliver best practice to users.

SKILLS REQUIRED:
• Demonstrable and practical configuration experience in IT systems and the key integration points with other business functions
• Knowledge of Shared Service Centres, the support frameworks which underpin them and experience of carrying out application support activities within this setting
• Approachable style with a passion for continuously improving systems & processes
• Experience resolving technical problems and communicating with business users
• Highly skilled in Word and Excel

QUALIFICATIONS REQUIRED:
• SAP training and / or qualifications would be an advantage
• Degree level or equivalent
• ITIL Foundation V3 would be an advantage

WHAT WE OFFER: 33% employee discount in all our pubs & restaurants, flexible working, company bonus scheme, pension scheme, share scheme, healthcare scheme, ‘pickaperk’ employee discounts from 100’s of retailers, childcare vouchers, 26 days’ holiday per year.